Shipping, Delivery and Returns.
We currently can't ship products outside of UK mainland. We hope to be able to ship to Northern Ireland, Channel Islands very soon.
Boxes are dispatched from Monday to Friday. Our warehouse is closed weekends and bank holidays.
Express shipping is a shipment that will be delivered within 1-2 working days. This can not be guaranteed due to a number of reasons from the couriers, but we have seen 99% of our parcels arrive within the 1-2 days bracket.
Orders before 11am will be dispatched and then delivered with 3-5 working days. But this cut off time can change depending on demand, courier issues and weather. We have seen 99% of our standard shipping orders turn up within 3 working days.
We are still seeing a small amount of deliveries being affected due to the global pandemic, but we are working hard to meet our shipping requirements.
Weekend Delivery we do not guarantee that orders will be delivered on a Saturday or Sunday.
Signing the parcel. You will need to be present to sign for the parcel with proof of I.D. As the product is for Alcohol an adult must sign for the parcel. We and the courier have the right to refuse delivery of the parcel if no one of a legal age to drink is available to sign for the parcel. Any extra costs, charges or delays in shipping because of this are solely the customers responsibility.
Can I amend my order after it has been placed?
This is only possible if your order has not been completed at our Despatch centre. You should immediately contact us via email with your order number and we will try our best.
If you are not happy with your order, please get in touch with us at firstname.lastname@example.org and we are happy to discuss any queries you may have.